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Chartwell Corporate Office

Director of Supply Chain Management

Job Type: Full-Time
Date Posted: February 15, 2013

Reporting to the Vice President, Strategic Operations, the Director of Supply Chain Management leads the development and implementation of supply chain strategy to support enterprise goals and leads the development of guidelines for the procurement of all goods and services. This position will direct the activities of the corporate Canadian supply chain management function and provide direction to the operating business platforms as well as other functional areas.

The successful candidate will be a strategic supply chain and procurement leader and change agent who will assist in the implementation of a supply chain strategy to frame our practices, policies, priorities and approaches to how we procures goods and services.  This position is charged with ensuring that all purchases meet quality standards and mandated expenditure targets. In addition, the successful candidate will be a leader in driving administrative and technological efficiencies, ideally with experience in Lean or Six Sigma for service sectors.

It is expected that the Director of SCM will excel in the following key areas: development and application of supply chain metrics; leadership; organizational development; cross-enterprise integration; procurement resource management and development; process improvement; and relationship management.

The ideal candidates will possess:

  • Bachelor’s degree in a technical field, Business Administration, Finance, or other related field;
  • A Master’s degree in Business Administration, or other evidence of substantial business knowledge, such as the attainment of PMAC is desirable;
  • At least 10 years of progressive experience in managing functions and departments dealing with supply chain and sourcing issues in a large multi-site service company, preferably health care and/or hospitality;
  • 5 to 7 years of direct management experience of supply chain professionals is required;
  • Knowledge of Tier 1 supply chain information systems (asset);
  • Knowledge of Broader Public Sector Supply Chain Guidelines (desirable);
  • Comprehensive knowledge of and experience with business principles and techniques of administration, organization, and supply chain management (these include a general knowledge of supply chain, procurement and cost analysis, and current business trends and developments in sourcing);
  • Experience with managing progressive supply chain functions. The ideal candidate should have a track record of enhancing the supply chain function as measured by reduced cost, improved quality, and the implementation of successful sourcing strategies while reducing administrative burden;
  • Leadership and advocacy to improve the sourcing and supply chain performance of the business;
  • Ability to maintain and develop relationships with logistical and supply chain support sources;
  • Ability to comprehend and effectively communicate complex, technical issues and subjects relating to procurement and sourcing to a variety of audiences, including suppliers, peers, and senior management;
  • Proven skills in negotiating with both internal and external groups and effectively settling differences with minimum disruption to relationships and the process;
  • Demonstrated ability to organize and manage general managerial and administrative activities, including selecting and supervising staff, monitoring staff performance and evaluating department effectiveness;
  • Strong personal work ethic with a work style that is collaborative and supportive of both corporate and management;
  • Work style that commands immediate credibility by being not only knowledgeable in technical subject matters, but also by treating people with dignity and respect;
  • Self-motivated and committed to achieving quality results;
  • Bilingualism in French is an asset.

Practicing our corporate values of R.E.S.P.E.C.T., the successful candidate’s responsibilities will include, but are not limited to, the following:

  • Develop, implement, and leverage a repeatable, disciplined approach to implement best practice agreements organization-wide focused on total cost effectiveness, enhanced service levels, improved coordination, and risk compliance;
  • Assess existing supply chain systems, procedures and philosophies (including measurement methodology) for insight and opportunities for potential improvement;
  • Develop a thorough understanding of what we buy, and from whom we buy it;
  • Develop processes to ensure all goods and services purchases meet defined quality standards;
  • Monitor internal customer satisfaction with supply chain services;
  • Anticipate key supplier problems that could affect supply and/or quality;
  • In collaboration with our U.S. manager, develop an understanding of their methodologies and programs to identify areas for synergy or opportunity;
  • Increase customer leverage and buying power through supplier rationalization including leveraging our customers buying power for their benefit;
  • Create a competitive negotiating environment to obtain purchase cost savings;
  • Review bid proposals from suppliers and enter into contracts within budgetary limitations and subject to our Signing Authority and Delegation Policy;
  • Manage and develop team members.


Please quote reference number: A1OPSTR-DSCM


Please forward your cover letter and resume, in confidence, to:
Human Resources, Corporate Office

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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