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Chartwell Corporate Office - Vancouver

Director, Regional Operations & Care

Job Type: Full-Time
Date Posted: February 13, 2013

Reporting to the Senior Vice President, Operations, the Director, Regional Operations & Care will oversee the General Managers in Chartwell’s two government funded long term care homes in British Columbia as well as provide nursing consulting support to Chartwell’s retirement residences in B.C. and  Alberta that provide both government funded and private pay care services.  This includes both clinical support as well as operational support to drive additional care revenue in our homes.  The position assumes a key role in working with various Health Authorities and Government Agencies as well as working closely with the National Care Team and the Long Term Care Team located in Mississauga Ontario.   

Practicing our corporate values of RESPECT, the successful candidate’s responsibilities will include, but are not limited to, the following:  

  • Developing and delivering education for all levels of employees on core clinical programs as needed;
  •  Acting as a resource to General Managers and core clinical teams;
  • Playing a key role in the company’s ongoing success by ensuring all services and processes exceed the expectations of residents, families and employees;
  • Working collaboratively with the General Managers to ensure that they reach and attain performance goals for Chartwell;
  •  Liaising with Long Term Care Consultants and National Retirement Care team members to ensure national programs are effectively implemented;
  • Providing ongoing support for Licensing Requirements and Government Standards and Regulations;
  • Providing support to each property during Accreditation and Continuous Quality Improvement process;
  • Liaising with various governing bodies as needed, supporting individual properties during licensing investigations and ensuring accurate and timely action plans are submitted. 
  • Supporting the individual properties with their Site Accreditation Goals, as well as for the Inter-Site Team Goals;
  • Working closely with the General Managers and Senior Vice President of Operations in developing revenue, expense and capital budgets each year for LTC homes;
  • Ensuring General Managers work within approved budget, develop and implement cost saving measures;
  • Ensuring all properties are following Chartwell format and procedures for all expected reports and that General Managers are aware of their reporting responsibilities and deadlines.
  • Working closely with General Managers to maintain optimal occupancy;
  • Representing Chartwell on external committees and at external events.

The ideal candidate will possess:

  • Five (5) years of progressive management experience in a related field, including a minimum of two (2) years of leadership experience, with leadership experience in Complex Care/Long Term Care or health care environment;
  • Professional knowledge and experience in seniors housing and operational management skills (asset);
  • Education credentials: Registered Nurse - BScN is an asset;
  • Working knowledge of Employment Standards Act, Human Rights Act, Residential Tenancy Act, Alberta Accommodation Standards Act, Continuing Care & Assisted Living Act, Continuing Care Health Standards Act, Health Information Act, Support Living Option Act, Occupational Health and Safety Act, and Labour Relations Act;
  • Demonstrated ability in leadership, interpersonal skills, marketing and financial planning;
  • Ability to manage situations involving difficult resident and employee situations;
  • Ability to balance team and individual responsibilities, exhibit objectivity and openness to other views, give and welcome feedback;
  • Excellent oral, written and communication skills;
  • Ability to read, analyze and interpret business documentation,  to write reports and business correspondence,  to effectively present information and respond to questions from the management team;
  • Ability to treat team with respect, work with integrity and ethics and uphold Chartwells organizational value;
  • Ability to adapt to changes, delays or unexpected events in the work environment;
  • Excellent working knowledge of Microsoft applications and general computer programs;
  • Ability to travel out of town or province; may be required to act as General Manger on call;
  • Participation in all conferences and educational courses as required.


Please quote reference number: I1OPW-DROC

Please forward your cover letter and resume, in confidence, to:
Human Resources, Corporate Office

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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