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Chartwell Birchwood Retirement Residence

Lifestyle and Program Manager

Job Type: Full-Time
Date Posted: December 05, 2012

The role of the Lifestyle and Program Manager is to develop and co-ordinate meaningful programs and services to meet the needs of all the residents in the home. 

The ideal candidates will possess:

  • One (1) – three (3) years of related experience ideally in a retirement living community, long term care or health care environment.
  • Graduate of a post-secondary education program relating to recreation, gerontology, social work, or proven related experience. 
  • Proven previous management experience with people and financial budgets.
  • Intermediate Computer skills such as with Microsoft Office products including Microsoft Publishing.
  • Has an understanding of the aging process; demonstrating an appreciation and understanding of the background and needs of individual Residents
  • Effective communication and the ability to interact with residents, families, community professionals and various health care agencies.
  • Knowledge of risk management issues;
  • Ability to plan, organize, and direct the delivery of diverse social services and volunteer programs;
  • Good planning and public relations, customer service and multitasking skills.
  • Work weekends and evenings as required
  • Must be prepared to respond to emergent situations;
  • Current First Aid Certificate is an asset
  • Have and maintain a valid (province specific) driver’s license and appropriate insurance. 

Practicing our corporate values of R.E.S.P.E.C.T., the successful candidate’s responsibilities will include, but are not limited to, the following:

  • Develop, implement and evaluate diversified programs and services to meet the six dimensions of wellness.  (Social, physical, intellectual, emotional, vocational and spiritual needs of all residents.)
  • Develops and prepares communication tools such as newsletters, posters, notices and calendars designed to provide the residents, seniors located in the community and volunteers with information related to current and future activities and special events;
  • Enhances programming and fundraising efforts by coordinating all aspects of the volunteer program for the independent lifestyles and ensures the effective utilization of human and financial resources;
  • Identifies and resolves residents’ concerns and issues in a timely and effective manner;
  • Co-ordinate resident council as delegated by General Manager / Administrator
  • Provides residents with information regarding upcoming leisure activities and special events;
  • Create a safe, pleasant, creative and non-threatening recreational environment.
  • Utilize community resources to assist in providing recreation opportunities where appropriate
  • Participates as a member of the work team and provides support to the other members of the team
  • Provides leadership and direction to volunteers involved in the provision of leisure services by fostering and promoting new initiatives;
  • Is aware of employees and supervisor’s responsibilities and follows all health and safety policies and procedures
  • Organizes and directs volunteers, schedules and assigns work, and monitors and evaluates performance;
  • Supervisory duties for activity aides, volunteers and the bus driver (if applicable) include recruiting, orientation, training and developing;
  • Schedules, assigns and monitors activities and performance; ensures a healthy and safe recreational environment; resolves conflicts; and takes appropriate corrective action;
  • Provides volunteers and residents with a safe and comfortable environment by remaining aware of risk management issues that could compromise safety or incur liability;
  • Participates as a member of the site management team to develop strategic plans and resolve site specific issues;
  • Shares information, discusses operational issues, and resolves conflicts with colleagues and volunteers;
  • Develops and fosters partnerships within the community; acting as a liaison with external agencies and individuals from seniors focused organizations, clubs, associations, and community groups to plan and deliver special events, outings, and coordinate services;
  • Responsible for forecasting, monitoring, and approving expenditures from funds allocated to the budget.
  • Obtain and maintain knowledge of related community links to promote & retain marketability of home.
  • Develop events that can support marketing in the promotion of the home
  • Promote activity programs and the home though monthly activity calendars, newsletters, or newspapers.
  • Comply with Corporate & Provincial Legislative requirements as well as accreditation standards as set out by related professional organizations.
  • Co-ordinate volunteer program including recruitment, training, supervision and evaluation.
  • Assist General Manager/Administrator and Management team with the organization of an appreciation for staff (yearly)
  • Is alert to, remedies, and promptly reports all actual or potentially hazardous situations.
  • Wears personal protective equipment (or clothing) as required by task, MSDS, or home policy.
  • Other duties as assigned

Please forward your cover letter and resume, in confidence, to:
April MacKenzie, General Manager
Fax: 604-792-8164

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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