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Chartwell Corporate Office

Director, Employee Relations

Job Type: Full-Time
Date Posted: October 25, 2013

Reporting to the Vice-President, Human Resources, the Director, Employee Relations is responsible for delivering advisory services for various employee relations related programs including: the approval and termination of management staff; investigating and resolving human rights, harassment, attendance management, accommodation and modified work issues; providing advice on human resources policy and procedure development; providing advice on salary and compensation matters. The incumbent will contribute as a subject matter expert in developing human resource/employee relations related training and will oversee special projects. The successful candidates will also provide support to legal counsel in employee relations matters, to the Occupational Health and Safety team in disability management, and may attend labour management and grievance meetings, as required. The Director will build a positive employee relations climate.

The Director, Employee Relations provides support and acts on behalf of the Vice-President, Human Resources, as required. The incumbent will also provide advice and guidance on employee relations related issues to leaders, management and all levels of staff in the organization.

The ideal candidate possesses:

  • Significant senior experience in various employee relations and human resource functions including labour and employee relations, performance management, salary and benefit administration, rewards and recognition, attendance management, conflict resolution and training;
  •  A bachelor's degree in a field related to human resource management, such as business administration, industrial relations, commerce or psychology;
  • Completion of CHRP is considered an asset;
  •  In-depth knowledge of employee relations and human resources practices and procedures
  • Ability to solve complex problems and think creatively;
  • Ability to negotiate, persuade, and resolve conflicts;
  • Ability to clearly and effectively communicate at a high level, both verbally and in writing;
  • Ability to lead, coach and mentor staff, combined with leadership and customer service skills;
  • Ability to develop and maintain effective interpersonal relationships, to work effectively with staff at all levels of the company;
  • Tact, judgment, adaptable and reliable;
  • Ability to maintain a high level of confidentiality;
  • Computer literate with skills in Microsoft Office;
  • Bilingualism (English and French) is an asset
  • Ability to work flexible hours and to travel.

Practicing our corporate values of R.E.S.P.E.C.T., the successful candidate’s responsibilities will include, but are not limited to, the following: 

  • Providing advice and guidance on a wide-range of employee relations issues;
  • Coaching people managers, particularly in the resolution of complex employee relations matters;
  • Supporting managers in the implementation of the termination process;
  • Guiding the termination process surrounding management staff;
  • Providing leadership and direction in the planning, development, implementation, and evaluation of the employee relations segment of the department;
  • Planning employee relations requirements in conjunction with other departmental managers;
  • Overseeing the programs administered by staff reporting to this position; for example, employee engagement;
  • Planning, directing, supervising, and coordinating work activities of subordinates;
  • Providing leadership, coaching and mentoring support to Chartwell employees;
  • Providing leadership and direction in the development and implementation of employee relations programs and strategies;
  • Developing methods to improve employment policies, processes, and practices and recommending changes to senior management;
  • Assisting the Director, Compensation and Benefits on salary and compensation related issues and the Director, Occupational Health and Safety on disability related matters;
  • Recommending the segment’s annual budget; forecasting, monitoring and approving expenses for staff; monitoring and explaining variances with respect to the budget;
  • Development, implementation, monitoring and analysis of employee relations metrics and trends;
  • Developing appropriate financial arrangements for staff upon termination;
  • Participating in the development of employee targeted marketing materials;
  • Taking an active role in promoting Chartwell as the “Employer of Choice”;
  • Ensuring compliance with provincial and national employment related legislation such as: Employment Standards, Human Rights, Occupational Health and Safety, Labour Relations and collective agreements, Workplace Safety and Insurance;
  • Ensuring termination packages follow common law principles;
  • Contributing to the development and implementation of human resource related policies and/or guidelines;
  • Acting in an advisory role to HR projects and initiatives, such as the integration of HR business processes with the (HRIS) human resources information system and other HR technology resources;
  • Providing support and acts on behalf of the Vice-President, Human Resources, as required.


Please quote reference number: A1HR-DER


Please forward your cover letter and resume, in confidence, to:
Human Resources, Corporate Office

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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