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Chartwell Corporate Office - Montreal

Technical Support Specialist, Information Technology

Job Type: Full-Time
Date Posted: April 26, 2013

It’s a great opportunity to be part of Chartwell, residences pour retraités as Technical Support Specialist, Information Technology in Montreal office. Reporting to the Director, Information Technology, the Technical Support Specialist provides IT support (installation and resolution of complex desktop computer, operating system, application software and associated problems) according to agreed service levels with internal customers and our suppliers. He/she works closely with the outsourcer to support infrastructure and telecommunications identifying problems, analyzing impacts and developing ways or procedures to correct them. The Technical Support Specialist ensures all relevant information concerning requests from internal clients and works with others in IT, as appropriate, to help devise the required solution. He complies with all IT and corporate policies and with the guidance of the IT Security Analyst, ensures that all audit controls are met. The candidate has a Bachelor's degree in computer science or a DEC in a related field, preference will be for a candidate holding technical certifications (CCNA, MCSE, ITIL) with 5 + years experience in IT support (knowledge of Vmare and scripting are an asset). We seek a candidate customer service oriented with excellent work organization. A great sense of problem solving and analytical skills are required. We are looking for a strong bilingual (written and oral) team player that must be available to travel and occasionally work outside of office hours.

Please forward your cover letter and resume, in confidence, to:
Pierre Forand, Conseiller, Ressources Humaines

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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