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Chartwell Langley Gardens Retirement Community

Customer Service Representative

Job Type: Casual
Date Posted: October 16, 2013

The ideal candidate will be an energetic, responsible, and reliable person with a positive attitude. The incumbent will be a team player who will provide front line customer service and administrative support to the leadership team. 

This position requires having a minimum of one (1) – two (2) years of experience in reception and administrative support services in a customer service environment, in addition to excellent communication, organizational, and computer skills. Experience in a retirement residence setting would be preferred. Successful completion of secondary school diploma, or equivalent, is required and a completion of an Emergency First Aid (Level 1) course is an asset.

Drawing on their exceptional customer service skills, the successful candidate’s responsibilities will include, but are not limited to, the following: 

  • Directing guests to appropriate individuals/areas, responding to telephone inquiries, and relaying messages to residents and staff;
  • Responding to emergency calls;
  • Acting as the internal contact with other facility staff to update and exchange information; being the external contact with the general public, residents, and their families to answer their inquiries and relay messages and with potential customers to obtain information and promote sales;
  • Promoting sales and leasing by providing the first point of customer contact; obtaining information related to the needs of the customer and responding directly to their requirements; promoting the organization as a whole;
  • Coordinating guests to promotional activities and events;
  • Imputing data related to accounts payable and accounts receivable transactions;
  • Other duties, as assigned.

Please forward your cover letter and resume, in confidence, to:
Connie Pearson, Payroll/HR Manager
Email: cpearson@chartwell.com
Fax: 604-888-0226

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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