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Chartwell Ridgepointe Retirement Residence

Customer Service Representative (Nights)

Job Type: Full-Time
Date Posted: January 27, 2014

Chartwell Ridgepoint Retirement Residence accepts applications for the position of Customer Service Representative (Nights). The ideal candidate will be an energetic, responsible, and reliable team player with a positive attitude who will provide front line customer service and administrative support to the leadership team. 

This position requires having a minimum of one (1) – two (2) years of experience in reception and administrative support services in a customer service environment, in addition to excellent communication, organizational, and computer skills. Experience in a retirement residence setting would be preferred. Successful completion of secondary school diploma, or equivalent, is required and a completion of an Emergency First Aid (Level 1) course is an asset. Availability to work nights and weekends is also a requirement.

Drawing on their exceptional customer service skills, the successful candidate’s responsibilities will include, but are not limited to, the following: 

  • Directing guests to appropriate individuals/areas, responding to telephone inquiries, and relaying messages to residents and staff;
  • Responding to emergency calls;
  • Acting as the internal contact with other facility staff to update and exchange information; being the external contact with the general public, residents, and their families to answer their inquiries and relay messages and with potential customers to obtain information and promote sales;
  • Promoting sales and leasing by providing the first point of customer contact; obtaining information related to the needs of the customer and responding directly to their requirements; promoting the organization as a whole;
  • Coordinating guests to promotional activities and events;
  • Imputing data related to accounts payable and accounts receivable transactions;
  • Other duties, as assigned.

Successful candidate must provide a current criminal record check and vulnerable sector search.


Please forward your cover letter and resume, in confidence, to:
Kimberly Hunka, General Manager
Fax: 250-851-8809

We thank all applicants for their interest in Chartwell Retirement Residences.
Please be advised that only those invited to an interview will be contacted. No phone calls, please.

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