Frequently Asked Questions! What are the assumptions that are used to calculate the monthly rates in POP? The underlying assumption is that our average resident stays a certain length of time in our residences; our calculations are based on that "average length of stay". We are simply offering payment options that may work better for you by protecting your "nest egg" and allowing you to design a plan that better reflects your monthly pension and investment income. What happens to my enrollment fee if I don't stay the average length of time? There is no enrollment fee under POP 1. Under POP 2, the following percentages of your enrollment fee are refundable in your first 180 days of residency: Is there a minimum age for eligibility to enroll into the program? Yes. The minimum age is 65. What if my care needs increase? Should your care needs increase, you will be offered the same option as if you were paying the current monthly rate. You can access enhanced care services by paying an additional cost, as outlined in your Resident Handbook. You pay for the additional services you use as long as they are available in your residence. Should your needs surpass the services available at the residence, your agreement with Chartwell will terminate and we will assist you in finding a more suitable residence. Are there legal documents to sign? Ontario/Alberta Payment Options Program 1 is completed through our standard Resident Agreement with an additional clause to indicate the rate will never change as long as you remain a resident.* We will provide you with the documents for the "right to occupy" in Payment Options Program 2. We strongly encourage you to talk to your lawyer, accountant, financial specialist or family members, to ensure that you are comfortable with the agreement you are entering into. British Columbia Payment Option Programs are completed on our standard Resident Agreement with an additional clause to indicate the rate will never change so long as you remain a resident.* We strongly encourage you totalk to your lawyer, accountant or financial specialist, to ensure that you are comfortable with the agreement you are entering into. What if Chartwell asks me to leave? Residents are asked to leave if they become a risk to themselves or others. We take pride in our quality of care and services. We will endeavour to meet our residents needs for care and service should they increase over time. Chartwell follows well established procedures that ensure fairness throughout the process. How does the program work for a couple? A couple would have one partner sign onto the Payment Options Program and the other partner would be recognized as a second occupant, with applicable second occupant charges. What happens if one spouse leaves and the other stays? If the remaining spouse is the person who signed the Payment Options Program, they would remain on the program; if the partner who was the second occupant remained, he/she would have the option to sign onto the Payment Options Program of their choice at that time. The contract cannot be transferred. What happens if the residence is sold? The agreement is between you and the property and will be transferred to any new owner. What if I am already a Chartwell resident? Chartwell residents are welcome to join the Payment Options Program. Existing residents are given credit for up to one year of stay. *Conditions apply to the program and it is subject to change at Chartwell?s discretion. The program is only available in certain jurisdictions. You are encouraged to speak with a Chartwell representative about this program and to seek the advice of family and qualified legal, tax and investment professionals.